Privacy Policy
Last Updated: 3/15/2025
1. Introduction
Welcome to Clouru ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI automation solutions.
By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information you voluntarily provide when you:
- Fill out forms on our website, including contact forms
- Register for an account
- Subscribe to our newsletter
- Request information or support
- Participate in surveys or promotions
- Use our AI automation services
This information may include:
- Name
- Email address
- Phone number
- Company name
- Job title
- Billing information
- Any other information you choose to provide
2.2 Automatically Collected Information
When you visit our website or use our services, we automatically collect certain information about your device and usage patterns, including:
- IP address
- Browser type and version
- Operating system
- Device information
- Usage data and patterns
- Referring website
- Date and time of your visit
- Pages viewed
- Time spent on pages
- Links clicked
- Other tracking information
2.3 Cookies and Similar Technologies
We use cookies, web beacons, pixel tags, and similar technologies to collect browsing activity information and distinguish you from other users. These technologies improve your experience by remembering your preferences.
You can configure your browser to refuse cookies or alert you when cookies are used. Disabling cookies may limit website functionality.
2.4 Information from Third Parties
We may receive information about you from third parties, including business partners, marketing agencies, analytics providers, social media platforms (including Meta platforms such as Facebook, Instagram, and WhatsApp), and other API services integrated via automation tools such as n8n. This information helps improve our services and user experiences.
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process transactions and communicate transaction-related information
- Send administrative updates, security alerts, and support messages
- Respond to your inquiries, comments, or requests
- Provide customer support and address technical issues
- Send marketing communications and newsletters (with your consent)
- Analyze user interactions and personalize content
- Monitor trends and usage patterns to improve our services
- Detect, prevent, and address fraud, technical issues, or illegal activities
- Develop new products, features, and functionality
- Comply with legal obligations
- Enforce our terms, conditions, and policies
4. Compliance with Third-party APIs and Platforms (Meta Compliance)
When using automation tools (e.g., n8n) integrated with third-party platforms such as Meta's Facebook, Instagram, or WhatsApp APIs, we adhere strictly to each platform's compliance guidelines, including but not limited to data handling, messaging standards, user consent, and privacy requirements. We do not misuse or retain personal information beyond necessary processing purposes and clearly inform users of automated interactions.
5. Data Security
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our measures include encryption, secure API management, and regular security audits.
6. Your Data Rights
You have the right to access, update, delete, or restrict the use of your personal data. Please contact us directly to exercise these rights.
7. Contact Us
For any questions regarding this policy or your data, please contact us: admin@clouru.com